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Maintenance

Proactivity optimise the life and performance of your systems, stay insured, and prevent problems before they occur with a customised maintenance support package. With a fast-class service response, here’s how we’ll back you up:

  • Our design and installation service will offer a 12 month rolling contract or fixed term which covers repair, servicing and maintenance of your security systems – whether we have installed them or someone else has.
  • Our support programmes are tailored to cover your system, environment and needs, and the level of our support will depend on the type and grade of your system. It may range from a single annual maintenance visit, to four visits per annum, depending on your system, and maintenance and servicing can work round your schedule to ensure minimal downtime – if needed at all.
  • We provide a remote monitoring service for integrated technology systems and are alerted to any issues which can be repaired remotely – saving on call-out costs for engineers

AND IF YOU’RE LOCKED INTO A MAINTENANCE AGREEMENT WITH ANOTHER SUPPLIER…

We’ll make it easy for you to switch to us, by including the remaining contract term in our maintenance agreement.

Our Service Guarantee was developed in line with client feedback and sets our service and maintenance programme apart from others.

contact us to see how we can improve on your current supplier

OUR SERVICE & MAINTENANCE PROGRAMMES ARE CLIENT CONTROLLED AND BACKED UP BY OUR UNIQUE SERVICE GUARANTEE.

We recognise that you may be locked into a maintenance agreement with a supplier that you’re not happy with. So, we will help you move across to us, by including the remaining contract term in our maintenance agreement.

For instance, if you have six months left on an existing contract, we will add these to your annual contract with us free of charge, providing 18 months for the price of 12 months, for instance.

Our Service Guarantee was developed in line with client feedback and sets our service and maintenance programme apart from others.



We promise:

  1. Three-year equipment warranty with all new installations
  2. Bespoke maintenance contract to suit your needs – there is no such thing as ‘one size fits all’
  3. Unlimited training with all maintenance agreements
  4. 24/7 helpline for advice and support
  5. Remote diagnostics to reduce call out costs and repeat visits
  6. Guaranteed fast response from a highly trained engineer

We are transparent with manufacturer’s warranty for all equipment and pass this onto the clients subject to acceptance of SLA and maintenance contract.

Friendly faces are an important part of our service, so we provide you with a dedicated account manager and aim to make the same engineer available when needed, to ensure system familiarity and build solid relationships.

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FREQUENTLY ASKED QUESTIONS

Why do I need a maintenance contract?

A maintenance contract ensures that your system is performing optimally, offering you peace of mind that your staff and property are kept safe, as well as being on good grounds with insurers and legal bodies, should the unexpected happen.

My system has just been installed, shouldn’t the warranty cover any system issues that may arise?

Yes, but because the warranty is with the manufacturer not the installing company, the process is often long and difficult. The manufacturer will firstly need to determine whether the cause of equipment failing falls within the warranty agreement, which can leave you weeks without a system, and without the guarantee that the party will accept fault.

Having a maintenance contract alongside a warranty agreement means that you’ll get an engineer call out straight away to repair the equipment, or offer a solution in the interim, to ensure that your premise isn’t left in a vulnerable position to security threats.

Will having a maintenance contract be cost efficient?

Yes. Our contracts will be tailored to your needs, so we will only offer a fit for purpose cost based on your requirements.

A maintenance contract is a long-term cost saving strategy, as unmaintained systems can be become costly to fix, in addition to engineer call outs.

ENQUIRE ABOUT MAINTENANCE HERE

What our
clients have to
say about us

A Plus provides an excellent return on investment, not just through the solution installed, but the general experience they offer from pre-install to post-install and right through to the maintenance of the system. We knew we had made the right decision with A Plus as they offered a comprehensive and detailed proposal and project plan. The skill level of their engineers was a pleasant surprise with their knowledge of IT and networks, as well as electronic security, which made dealing with our internal IT team very smooth. Apart from that, the fact we never had to chase them for anything was a very nice surprise!

International Group of Schools

We chose A-Plus Security to carry out the upgrade of our electronic security systems for our 9 colleges and they have far exceeded our expectations in their approach to the projects. We are a UK wide organisation where the planning and mobilising of these major project around term times is time critical and A Plus Security have been nothing short of fantastic in the communication, there design proposals, openness to last minute changes, pre and post-sales support and their management of 3rd party companies and IT services. We would highly recommend A Plus Security to any organisation who are looking to install or upgrade their systems.

Nationwide Groups of Colleges

A Plus Security exceeded all expectations, following a late award of the contract due to a different contractor pulling out. All fire and security works were completed when requested and signed off on finish, with no issues noted. We have continued working with A Plus on following projects and would fully recommend them.

Operations Manager of P&M Electrical